Age Policy & Verification
Shop with confidence at Vihovapes.com. Every purchase made through our store requires customers to be at least 21 years of age, with verification handled at checkout through Agechecker.net to ensure a safe, legal, and fully compliant vaping experience.
Our Age Policy
In line with U.S. federal law and state-level regulations, Viho Vapes restricts the sale of all nicotine vape products to adults aged 21 years and older. Placing an order through Vihovapes.com serves as your legal declaration that you are at or above the minimum purchase age required by federal law and any applicable state or local statutes governing nicotine and vapor products.
We take underage prevention seriously. Every transaction is screened, and no order is released for shipping until age verification has been completed. If verification fails or remains incomplete, Viho Vapes reserves the right to cancel the order and process a full refund.
Why Age Verification Matters
The vaping industry is closely regulated to keep nicotine products out of the hands of minors. By enforcing strict verification at checkout, Viho Vapes helps:
- Adhere to the federal Tobacco 21 (T21) regulations.
- Adhere to state, county, and local age-related restrictions.
- Protect minors from accessing nicotine-containing products.
- Maintain a trustworthy, responsible online vape shopping environment.
How Our Age Verification Process Works
Viho Vapes uses AgeChecker.net, an automated third-party age verification system that runs in the background once your order is submitted. Our verification workflow runs in the background, takes only a few seconds for most customers, and uses encrypted data transmission so you can complete checkout with minimal friction while we satisfy our legal obligation to confirm buyer eligibility.
Step 1: Enter Your Date of Birth
At checkout, you'll be asked to provide your accurate date of birth. Please ensure that the name, date of birth, and address you submit during checkout exactly mirror what appears on your government-issued identification, since any mismatch will trigger a manual review.
Step 2: Automatic Verification
Our verification partner AgeChecker.net instantly compares the information you've submitted against trusted public and commercial data sources. For most customers, this step is completed in seconds, and the order proceeds to fulfillment without any additional steps.
Step 3: Manual Verification (If Required)
In cases where our automated system cannot confirm your age solely from public records, our support team will follow up by email and ask you to upload a clear, well-lit photograph of an unexpired, government-issued photo ID for secondary review. Acceptable forms of ID include:
- Driver's license
- State ID card
- Passport
- Military ID
Please email your ID along with your full legal name and order number to hello@vihovapes.com. Our team will review the submission and complete the verification manually.
Step 4: Order Approval & Shipping
Once your age has been confirmed, your order moves into our standard fulfillment queue and is dispatched according to our Shipping Policy.
Tips for a Smooth Verification
To avoid delays at checkout, please follow these recommendations:
- Please enter your full legal name as it appears on your ID. Refrain from using nicknames, initials, or abbreviations.
- Ensure your date of birth is accurate by double-checking for any errors.
- Enter a current residential address that matches the records on file with your bank or government databases.
- Provide a working email address so our team can reach out if manual verification is needed.
- Respond promptly to any verification request from our support team to avoid order cancellation.
What Happens if Verification Fails?
If we are unable to verify your age, either automatically or through manual review, your order will not be shipped. In such cases, Viho Vapes will reverse the entire charge back to the payment card or account used for the purchase, typically within five to seven business days, depending on your bank's processing speed.
If we are unable to reach you for further information within a reasonable time frame, your order will be canceled and refunded.
ID Privacy & Data Security
We understand that sharing identification documents requires trust. Any ID submitted to Viho Vapes is solely used for age verification and will never be shared, sold, or used for marketing purposes. We ensure that all sensitive information is securely transmitted and stored in compliance with applicable data protection laws.
For detailed information on how we handle your personal data, please refer to our Privacy Policy.
Restricted Sales Notice
Viho Vapes does not sell to:
- Anyone under the age of 21.
- Anyone below the legal vaping age in their state or country of residence.
- Anyone who fails or refuses to complete the age verification.
- Anyone using fraudulent identification or false personal details.
Attempting to bypass our age verification process violates our Terms of Service and may lead to immediate order cancellation, account termination, and reporting to the relevant authorities.
Health & Safety Reminder
Viho Vape products contain nicotine, a highly addictive chemical. These products are intended exclusively for adult use by current nicotine consumers. They are not designed for, nor should they be used by:
- Anyone under the age of 21.
- Pregnant or nursing women.
- Individuals with heart conditions, respiratory issues, or other medical concerns.
- People with sensitivities to nicotine, propylene glycol, or vegetable glycerin.
If you are unsure about whether vaping is right for you, please consult a healthcare professional before making a purchase.
Need Help With Verification?
If you've run into any issues with age verification or have questions about the process, our customer support team is here to help. Reach out to us at hello@vihovapes.com, and we'll guide you through the next steps.
Contact Information: Viho Vapes 711 Signal Mountain Rd, Suite 306, Chattanooga, TN 37405 Phone: 1 (678) 749-3660