Privacy Policy
This Privacy Policy explains how your personal information is collected, used, and shared when you visit or purchase from www.vihovapes.com (the "Site").
Section One: Information Gathering
When you make a purchase from our store, we get your name, address, phone number, and email address among other personal information.
Email and SMS Marketing: We may use your permission to send you emails and SMS with news, updates, and information about our store and new products.
Section Two: Consent
In what way do you grant consent?
By providing personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return an item, you consent to us collecting and using your data for these specific purposes.
In the event that we require your personal information for a secondary purpose, such as marketing, we will either request your express consent or offer you the choice to refuse.
What are the steps to reclaim my consent?
If you change your mind after opting in, you can always get in touch with us at hello@vihovapes.com to give us permission to stop collecting, using, or disclosing your information, or to withdraw your consent altogether.
Section Three: Disclosure
Should the law demand it or should you violate our terms of service, we might disclose your personal information.
Section Four: BigCommerce
Our store is hosted by BigCommerce which also offers us the online e-commerce platform we require to market and sell our products.
Databases, the main BigCommerce application, and data storage are where your data is kept safe. They keep your information on a safe server surrounded by a firewall.
Payment:
If you decide to complete your purchase through a direct payment gateway, BigCommerce retains your credit card information, which is encrypted using the Payment Card Industry Data Security Standard (PCI-DSS). The information about your purchase transaction is only stored for the duration necessary to complete the transaction before being removed. Unless specifically asked by a customer, Viho Vapes is unable to view or retain all credit card information.
PCI-DSS standards are met by all direct payment gateways and are managed by the PCI Security Standards Council, a consortium that includes American Express, Discover, Visa, MasterCard, and Visa. PCI-DSS requirements ensure that our store and its service providers process credit card information securely.
You might want to read the Terms of Service or Privacy Statement for BigCommerce for further information.
Section Five: Third-Party Providers
Generally speaking, our third-party suppliers will only gather, utilize, and share your data as needed to carry out their services.
Certain third-party service providers, like payment gateways and other payment transaction processors, have their own privacy policies regarding the information we have to give them for transactions involving purchases. We recommend that you review these providers' privacy policies to find out how they will handle your personal information.
In particular, remember that some providers may not be based in the same jurisdiction as you or us, or they may have facilities elsewhere. If you proceed with a transaction involving a third-party service provider, your information may be subject to the laws of the jurisdiction(s) in which the provider or its facilities are located.
For example, under US law, such as the Patriot Act, your personal information used to complete a transaction while in Canada that is handled by a payment gateway in the US may be disclosed.
This Privacy Policy and the Terms of Service on our website are no longer applicable to you once you leave our store's website or are redirected to a website or application operated by a third party.
Links:
Links within our store have the potential to take you outside of our website. Since we have no control over other websites' policies, you should review their privacy statements.
Google Analytics:
Google Analytics may be used by our store to gather information about website visitors and pages viewed.
Section Six - Security
In order to prevent accidental loss, misuse, unauthorized access, disclosure, alteration, or destruction of your personal information, we implement the necessary security measures and follow industry best practices.
Your credit card information is stored with AES-256 encryption and is encrypted using secure socket layer technology (SSL) if you supply it to us. While there is no completely safe way to store or transfer electronic data over the Internet, we follow all PCI-DSS guidelines and make use of other widely recognized industry standards.
Section Seven - Cookies
Like most online stores, this website uses cookies and similar technologies. Some are required for the site to work at all; others help us understand how the site is used or support advertising measurement. The cookies set on this store are listed below.
Required for the store to function
- SHOP_SESSION_TOKEN — maintains your shopping session so that your cart and sign-in status persist as you move between pages.
- SF-CSRF-TOKEN — a security token that protect form submissions and cart actions against cross-site request forgery.
- STORE_VISITOR — identifies your browser as a visitor to the storefront.
Functional
- fornax_anonymousId — an anonymous identifier that groups your activity on the site without identifying you personally.
- lastVisitedCategory — remembers the last product category you viewed.
- popupShownOnceAlready and viewPosts[limit] — set by our website theme so that a pop-up is not repeated and display preferences are remembered.
Analytics and advertising
As of August 2026 this store does not set third-party analytics or advertising cookies. If such cookies are introduced, they will be listed here before they are used.
Retention periods vary by cookie and by provider. You can view, block or delete cookies at any time through your browser settings, but please note that blocking the required cookies listed above will prevent the cart and checkout from working. For the third-party cookies, the relevant provider’s own privacy policy explains how that data is used.
Section Eight - Minors
The Site is not intended for individuals under the age of 21.
Section Nine - Age of Consent
You certify that you are at least 21 years old by completing a purchase. You consent to providing a legitimate form of identification and/or a headshot to prove your identity and age by accepting our terms of service.
Section Ten - Change To This Privacy Policy
Please remember to regularly review this privacy statement as we reserve the right to make changes at any time. Updates and clarifications will be effective immediately upon posting on the website. Any significant changes to this policy will be announced here, so you will always be informed about the information we gather, how we use it, and whether or not we use or disclose it under certain circumstances.
Your information may be given to the new owners of our store in the event that it is acquired or merges with another business, allowing us to keep selling your products.
QUESTIONS AND CONTACT INFORMATION
Please send an email to hello@vihovapes.com if you would like to make a complaint, request more information, or simply have access to, amend, delete, or correct any personal information we may have about you.
